Shipping policy

Shipping Policy

At Innertribe Supplements, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping policy below for full details on how we handle processing, delivery, and any issues that may arise.

Order Processing

  • All orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, you will receive an email confirmation with tracking information when available.

Shipping Times

  • Typical delivery times range between 2–21 business days, depending on your location and the product ordered.

  • Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays, courier backlogs, or severe weather.

  • Orders may arrive in multiple packages if products are shipped from different warehouses or suppliers.

Shipping Rates

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method.

  • Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

International Shipping

  • We currently ship to select international destinations. Delivery times and shipping fees vary depending on the destination country.

  • Customers are responsible for any customs duties, taxes, or import fees that may apply in their region.

  • Innertribe Supplements is not responsible for delays caused by customs processing or import regulations.

Tracking Orders

  • Most shipments include tracking details, which will be provided via email once your order has been dispatched.

  • Tracking updates may take 2–5 days to appear after dispatch.

  • If your tracking number does not update after 10 business days, please contact us at Innertribesupplements@gmail.com.

Delayed or Lost Orders

  • If your order is delayed beyond the estimated timeframe, please contact us. We will investigate with the courier and provide updates.

  • In rare cases of lost or missing shipments, we will work with our shipping partners to either resend your order or issue a refund, depending on the situation.

  • Innertribe Supplements is not responsible for delivery delays or issues caused by incorrect shipping addresses entered by the customer, failed delivery attempts, or local postal errors.

Incorrect Address or Failed Delivery

  • Please double-check your shipping address before completing checkout.

  • If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for any re-shipping costs.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 7 days of delivery.

  • Include your order number, photos of the packaging and items, and a brief description of the issue. We’ll review and resolve it promptly.

Contact

For any shipping or delivery questions, please contact our support team at Innertribesupplements@gmail.com and include your order number for faster assistance.